Are your items all authentic?
When shopping with UK US TRENDZ , every item we sell is guaranteed authentic. We pride ourselves on ensuring that every item is genuine and we strictly never deal with counterfeit goods.
We only deal with verified suppliers and our staff are trained in authentication.
How long will delivery take?
UK orders: Shopify will contact you via Email with your tracking number . We currently use Royal Mail as our courier. All items are sent tracked and signed for. Once your order is packed and dispatched, if you have chosen the 2-5 days postal option at checkout, this is the estimated delivery time.
Please note we ask for 1-3 days to dispatch your item.
Do you accept returns or exchanges?
Yes, within the UK. We accept returns and exchanges (subject to availability). If you are unhappy with the item/ items in your order, a return or exchange can be requested within 7 days of receiving your item. Past the 7 day window after receiving your item, a return cannot be requested.
To request a return, please contact us via email: UKUSTRENDZ@GMAIL.COM
All items must be returned new and in the same condition (with tags etc.) that they arrived to you as the buyer - we will not accept returns for an item that has been used or worn.
We do not provide free returns, you as the buyer must return the item at your own cost using a tracked and signed for postage option, fully insured at the value of the item. We will not be held responsible for any return items lost in transit.
Please note: if the item arrives to us with tags not attached or item appears worn in any way we will not be able to process a refund and will send the items back to you at your own cost.
Are your items new or used?
Currently, all items sold by UK US TRENDZ are new, we do not stock pre-owned items.
Do you ship internationally?
N/A
How can i contact UK US TRENDZcustomer services?
Alternatively via instagram @UKUSTRENDZ
Notice: UK US TRENDZ is a reseller of products and not a manufacturer. We therefore do not have responsibility for the durability, performance and longevity of branded items sold, once worn. For this reason we are unable to provide returns for items worn regardless of the situation.